Customer Reviews & Stories

Our last Service Center closed and we had to find someone else and decided to try Bourne's. We really like how friendly and helpful the receptionist is and how professional the mechanics are. I had a tough electrical problem with my Ford Focus and they were able to locate and fix it right, where others had failed. We have now started bringing our newer Nissan there and I appreciated the recommendations they gave us on what to take care of in the future with no pressure to fix it now. Thanks.

— Google User Review

I have been a patron almost from the beginning f Bourne's. Thirty plus years. I completely trust their service . Rene (owner and manager)sets the standard for all his staff: integrity,pleasantness, competence, customer caring, incredible ability to listen and to make things right.

I could not recommend and business higher.

Thank you Bourne's for being there!

Reed Brown

Five stars

— Yelp User Review

Hands down the best and honest Mechanic Shop and very reasonable rates. Simply the best!!

— Google User Review

Bournes goes above and beyond to accommodate my schedule and any immediate repair work needed as it arises. Their recommendations are solid, their expertise is top-notch. We highly recommend Bournes, and have been doing to them for 30+ years.

— Google User Review

I came in to Bourne's without an appointment to have a flat tire fixed. The tire was shot and I ended up having to replace all four tires. I can't say enough good things about their service. Steve was friendly, helpful and was able to get my vehicle sorted out in a very timely fashion. I will definitely use Bourne's again in the future!

— Yelp User Review

We have found our new go-to mechanics! We just moved to Vermont a couple months ago, having left our auto care family behind in the South. From the minute I walked in the door, the service at Bourne's was solid and friendly. No frills, but lots of competence and straight-talking. Thanks!

— Google User Review

Returning home to Boston from a short trip to Montreal my check engine light came on. Unsure of the issue I did not want to risk breaking down with darkness coming and 200 miles to go with my wife and two pre-teen children.

Got off the highway in South Burlington and was lucky enough to see Bourne's Service Center. Drove in and asked for help. The men there were great! They diagnosed the issue in minutes, advised me and sent me home- confident that we'd be ok.

I can't thank them enough for helping us!!! If I ever have the opportunity I hope to repay their kindness.

-Joe

— Yelp User Review

This place is awesome!! And the people are really nice and know what they are talking about and they don't try to rip you off. they do everything in their power to help you. I'm glad I found this place. I'm from out of state and they made it feel a little bit more like home.

— Google User Review

I have been bringing my car for a few years now, after Volkswagen told me I had to replace a cracked water pump. I still haven't had to replace that pump! Knowledgeable, Friendly, and Honest. No need to go anywhere else!

— Yelp User Review

I recently switched my registration over to VT, so I needed an inspection along with several other tune-ups that were long overdue. The folks at Bourne's were extremely friendly and my service was done very quickly - I'd highly recommend using their service, and I look forward to the next time I need something done for my car

— Google User Review

I have been coming here for years and recommend this shop to everyone I know. Before finding Bourne's I bounced around from other shops that seemed a little less expensive but consistently told me I needed work that I really didn't need. I've never had that issue here and have always been impressed with the timeliness of the service, the work that has been done, and the price of the repairs and maintenance.

— Yelp User Review

I trust the owner , I trust my mechanic, and I like being known,recognized, and well cared for. My car is older so quality, attentive maintenance is really important. If you’re searching for a good mechanic with solid local reputation, call Bourne’s. Easy access on Shelburne rd, across from Denny’s

— Google User Review

They took the time to take me into the garage after looking at my vehicle to teach me what was happening and why. Very pleasant, quick service, good people.

— Google User Review

Excellent place for all your car needs. We have been going to Rene for close to 10 years and are always pleased with their work. I highly recommend them! I also love the convenience of being able to pick my car up and drop it off outside work hours.

— Google Review

Just had Dalton ( mechanic at Bourne’s) check out a used Forester I’m helping my you g niece buy.. he was very thorough, took photos , and created a careful,prioritized list of suggested repairs.Ashley ( Service coordinator) then estimated the cost for each. They were professional, careful, personable,and timely. Bourne’s is my place fir all things mechanical, no matter which car .... I’m very attentive to car maintenance but can’t afford the set fees the dealer charges every 2-3 months. Bourne’s partners w/ me so well to keep my cars in Great shape. I still have my 2008 Forester running strong thanks to Brendon and Dalton at Bourne’s. I trust the owner , I trust my mechanic, and I like being known,recognized, and well cared for. My car is older so quality, attentive maintenance is really important. If you’re searching for a good mechanic with solid local reputation, call Bourne’s. Easy access on Shelburne rd, across from Denny’s

— Google Review

Bourne's Service Center was able to check my car overall on short notice. They were professional and very efficient in their review , which I appreciated greatly!

— Google Review

Excellent place for all your car needs. We have been going to Rene for close to 10 years and are always pleased with their work. I highly recommend them! I also love the convenience of being able to pick my car up and drop it off outside work hours.

— Google Review

Just had Dalton ( mechanic at Bourne’s) check out a used Forester I’m helping my young niece buy.. he was very thorough, took photos , and created a careful, prioritized list of suggested repairs. Ashley ( Service coordinator) then estimated the cost for each. They were professional, careful, personable and timely. Bourne’s is my place fir all things mechanical, no matter which car .... I’m very attentive to car maintenance but can’t afford the set fees the dealer charges every 2-3 months. Bourne’s partners w/ me so well to keep my cars in Great shape. I still have my 2008 Forester running strong thanks to Brendon and Dalton at Bourne’s. I trust the owner , I trust my mechanic, and I like being known,recognized, and well cared for. My car is older so quality, attentive maintenance is really important. If you’re searching for a good mechanic with solid local reputation, call Bourne’s. Easy access on Shelburne rd, across from Denny’s

— Google Review

Very quick appointment. Attention to issues at hand and others that may need attention. Our air conditioner belt broke in really hot weather and got us in within two days. Very happy with the service I received. Had to wait for my vehicle and they also have a very comfortable waiting room.

— Google User Review